Swiftly rising homegrown singer-songwriter and one-woman-band Tash Sultana has hit out at Australian airline Jetstar after she arrived in Berlin to begin a sold-out European tour without any of her equipment.

Taking to Facebook, Tash wrote, “Swiss International Air Lines and Jetstar Australia seem to have lost both of my guitars and both of my pedal boards and also broken my suitcase during a connecting flight.”

Responding to a fan who asked if she could simply borrow equipment until her own arrives, Tash explained that her rig is very particular and cannot be easily replicated by borrowing equipment from other musicians.

Tash alleges that Jetstar failed to tag her luggage properly and as such it made it to Singapore, but not onto the connecting flight heading to Berlin. Tash has shared an image of two pieces of her equipment on the floor of Singapore airport that a fan sent her.

However, in a statement to triple j, Jetstar issued an apology and insisted the singer’s baggage was tagged correctly, but somehow missed the connecting flight from Singapore to Berlin.

“We apologise that some of Tash’s baggage hasn’t successfully completed its transit to Berlin via Singapore and appreciate how frustrating this is,” they write.

“Our system shows that the baggage was tagged correctly for the entire transit through to Berlin, but it missed the onwards connection from Singapore onto another airline.

“We’re working with local teams in Singapore to get this baggage onto the next available flight and will keep in touch with our customer directly.”

However, Tash has since responded to the airline. Taking to Twitter, she shared an image of her bag tag receipts showing two luggage tags listing details for three flights, but four ‘incorrect’ tags listing just one flight.

UPDATE: Tash has taken to Facebook to announce her equipment “has been found and is getting put on the next available flight to Berlin! Looks like I think we might still be able to do the show if it arrives in time.”